Terms of Use and Privacy Policy

Terms of Use

Texas Gas Service Company, a division of ONE Gas, Inc. (“Texas Gas Service”) owns and provides the services available at this website (“Website”) to you subject to the following terms and conditions (“Terms of Use”).  These Terms of Use may be updated by us from time to time without notice to you. You can review the most current version of the Terms of Use at any time at www.texasgasservice.com. In addition, when using particular services in this Website, guidelines or rules may be posted which are applicable to your use of those services. Your use of this Website and your relationship with Texas Gas Service are subject to all guidelines or rules that may be posted from time to time on the Website, which are all incorporated by reference into these Terms of Use. By using this Website, you are agreeing to be bound by all of the terms and conditions of the most current version of the Terms of Use and any guidelines and rules posted on this Website. If you do not agree to be bound by these Terms of Use, do not use this Website. If the user is not an individual, then "you" means your company, its officers, members, agents, successors and assigns.

1. Conduct. You agree (i) not to use this Website to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; (ii) not to interfere with or disrupt this Website or any networks connected to this Website; (iii) not to use any device, software or routine to attempt to interfere with the proper functioning of this Website or any transactions being offered at this Website; (iv) not to take any action that imposes an unreasonable or disproportionately large load on Texas Gas Service's infrastructure; (v) not to use this Website to collect or harvest personal information, including, without limitation, financial information, about other users of this Website; and (vi) not to impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity. You agree not to use the services available at this Website for illegal purposes, and to comply with all regulations, policies and procedures of networks connected to this Website.

2. Copyright Infringement. You may contact Texas Gas Service with complaints regarding allegedly infringing posted material and Texas Gas Service will investigate those complaints. If the posted material is believed in good faith by Texas Gas Service to violate any applicable law, Texas Gas Service will remove or disable access to any such material and Texas Gas Service will notify the posting party that the material has been blocked or removed in accordance with its copyright infringement policy.

3. Copyrights. The copyright in all material provided on this Website is held by Texas Gas Service or by Texas Gas Service's licensor. You acknowledge and agree that this Website contains proprietary information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that information presented to you through this Website, including text, graphics, logos, icons, images and software, and the arrangement and compilation of such content, are the property of Texas Gas Service or its content suppliers and is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Texas Gas Service does not grant any license or authorization to any user of its copyrightable material or other intellectual property by placing them on this Website. Furthermore, except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Texas Gas Service or the copyright owner. However, you may print a copy of the information on this Website for your personal, non-commercial internal use or records. In so doing, you may not modify the material and you agree to retain all copyright and other proprietary notices continued in the materials. This permission does not give you ownership rights in the information and terminates automatically if you breach any of these terms or conditions. If you make any other use of this Website, except as otherwise provided above, you may violate copyright and other laws of the United States and other countries, as well as applicable state laws and may be subject to penalties.

4. Trademarks. The trademarks, service marks, and logos (the "Trademarks") used and displayed on this Website are registered and unregistered Trademarks of Texas Gas Service and/or its affiliates. Nothing on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Website, without the prior written permission of the Trademark owner. Texas Gas Service aggressively enforces its intellectual property rights to the fullest extent of the law. The names “Texas Gas Service” and “texasgasservice.com” and the click-for-service logo or service mark may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Website, without prior, written permission. Texas Gas Service prohibits use of the Texas Gas Service name or logo as a metatag or as a "hot" link to any Texas Gas Service website unless establishment of such a link is approved in advance by Texas Gas Service in writing. If you have any questions regarding any trademarks on the Website, please contact Texas Gas Service.

5. Links. This Website may provide links to other internet websites. Texas Gas Service is not responsible for the availability of such other websites and does not endorse and is not responsible or liable for any content, products or other materials available on such other websites. Links to external web websites do not constitute an endorsement by Texas Gas Service of those websites or the sponsors of such websites or the content, products, advertising or other materials presented on such websites. Further, Texas Gas Service reserves the right to terminate any link or linking program at any time. Texas Gas Service does not author, edit, or monitor these unofficial pages or links. You further acknowledge and agree that Texas Gas Service shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any information, goods or services available on or through any such website. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

6. NO WARRANTIES. THIS SITE, ALL GOODS AND SERVICES OBTAINED THROUGH THIS SITE AND ALL INFORMATION CONTAINED ON THIS SITE IS PROVIDED ON AN "AS IS" BASIS FROM TEXAS GAS SERVICE. TEXAS GAS SERVICE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, RELATING TO THE SERVICES AVAILABLE ON THIS SITE, THE OPERATION OF THE SOFTWARE AVAILABLE ON THIS SITE, THE TRANSACTIONS PERFORMED ON THIS SITE, OR THE INFORMATION, CONTENT, MATERIALS AND/OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, TEXAS GAS SERVICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND/OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, TEXAS GAS SERVICE DOES NOT WARRANT THAT (i) THE SERVICES OFFERED ON THIS SITE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICES OFFERED ON THIS SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, (iv) THE CONTENT OR INFORMATION AVAILABLE ON THIS SITE IS COMPLETE, ACCURATE OR AVAILABLE, OR (v) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TEXAS GAS SERVICE OR THROUGH THIS SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

7. LIMITED LIABILITY. TEXAS GAS SERVICE, ONE GAS, INC., ITS SHAREHOLDERS AND/OR AFFILIATES SHALL NOT BE LIABLE FOR ANY LOSS OF BUSINESS, LOSS OF USE OR OF DATA, INTERRUPTION OF BUSINESS, LOST PROFITS OR GOODWILL, OR OTHER INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THIS AGREEMENT, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS AND WHETHER OR NOT THEY HAD ANY KNOWLEDGE, ACTUAL OR CONSTRUCTIVE, THAT SUCH DAMAGES MIGHT BE INCURRED, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THIS EXCLUSION INCLUDES ANY LIABILITY THAT MAY ARISE OUT OF THIRD-PARTY CLAIMS AGAINST YOU.

8. Indemnity. You shall indemnify, defend, and hold harmless Texas Gas Service, ONE Gas, Inc., and its shareholders, affiliates, employees, agents, successors, officers, and assigns, from any suits, losses, claims, demands, liabilities, costs and expenses (including attorney and accounting fees) that they may sustain or incur arising from (a) your use of the software available at this Website, (b) your failure to comply with any applicable laws and regulations, (c) your use of the content available on this Website in any way contrary to these Terms of Use, or (d) your breach of any of your representations, warranties or obligations set forth in these Terms of Use.

9. Monitoring. You acknowledge that Texas Gas Service or its designees reserves the right to, and may from time to time, monitor any and all activity or information transmitted or received through this Website. Texas Gas Service, in its sole discretion and without further notice to you, may (but is not obligated to) review, censor or prohibit any activity or the transmission or receipt of any information which Texas Gas Service deems inappropriate or that violates any term or condition of these Terms of Use. During monitoring, information may be examined, recorded, copied, and used for authorized purposes. Use of this Website, authorized or unauthorized, constitutes consent to such monitoring. Unauthorized uses and unauthorized users of this Website may be prosecuted to the full extent of the law.

10. Termination. You agree that Texas Gas Service may, at its sole discretion, deny you access to the Website and disable any username and password associated with you for any reason, including, without limitation, if Texas Gas Service believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use. Texas Gas Service reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service offered under this Website (or any part thereof) with or without notice. You agree that Texas Gas Service shall not be liable to you or to any third party for any modification, suspension or discontinuance of the services offered under this Website.

11. Provision of Data. In order to participate in the services offered at this Website, you must provide certain current, complete, and accurate information about you as prompted to do so and maintain and update such information as required to keep such information current, complete and accurate. You warrant that such data is accurate and current, and that you are authorized to provide such data. You authorize us to verify such data at any time. If any data that you provide is untrue, inaccurate, not current or incomplete, Texas Gas Service retains the right, in its sole discretion, to suspend or terminate your rights to use the services on this Website. Except as otherwise provided herein, any material, information or other communication ("Communications") you transmit or post to this Website will be considered non-confidential and non-proprietary. Texas Gas Service will have no obligations with respect to the Communications. Texas Gas Service and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from this Website any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law.

12. No Other Agreements. These Terms of Use will be expressly incorporated by reference in each and every agreement between you and Texas Gas Service. It supersedes any and all prior and existing agreements, whether oral or in writing, between you and Texas Gas Service with respect to the subjects addressed in these Terms of Use and constitutes the entire agreement between the parties with respect to those subjects. You acknowledge that neither Texas Gas Service nor anyone on Texas Gas Service's behalf has made any representations, inducements, promises or agreements, orally or otherwise, to you relating to the subjects addressed by these Terms of Use that are not embodied herein.

13. General. This Website is created and controlled by Texas Gas Service in the State of Texas, and the laws of Texas govern these Terms of Use without giving effect to any principles of conflicts of laws. You and Texas Gas Service agree to submit to the exclusive personal jurisdiction of the courts of Travis County in the State of Texas for any dispute arising under these Terms of Use or in connection with this Website. Any waiver or amendment of any right or provision of these Terms of Use will be effective only if signed by Texas Gas Service and the failure of Texas Gas Service to exercise or enforce any term or condition shall not constitute a waiver of such right or provision. If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms of Use shall remain in full force and effect. Texas Gas Service reserves the right to make changes to this Website and these Terms of Use at any time. Nothing contained in these Terms of Use is intended or shall be construed as creating an agency, partnership or joint venture relationship between you and Texas Gas Service.

 

Privacy Policy

This Website (defined above) is owned by Texas Gas Service, a division of ONE Gas, Inc. (“hereafter referred to as “we”, “us” or “our” ”).  We know that many visitors to our Website are concerned about the information they may provide and how we may use that information, so the following privacy policy set out herein (“Privacy Policy”) is provided in an attempt to address those concerns. If you have any questions about our Website’s Privacy Policy, you may e-mail us at customerhelp@texasgasservice.com.

1. Types of Information Collected
a. Traffic Data. We automatically track and collect certain information when you visit our Website, including your: (I) IP address; (ii) domain server; (iii) type of computer; and (iv) type of web browser (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Website.
b. Personal Information. Personal information may include (i) Contact Data (such as your name, mailing and e-mail addresses); (ii) Financial Data (such as your account or credit card number); and (iii) Demographic Data (such as your zip code, age and income) (collectively "Personal Information"). If you communicate with us by e-mail, post messages to chat groups, bulletin boards or forums, if any, on the Website or otherwise complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information.
c. Cookies. Like many companies, we may from time to time use "cookie" technology on our Website. "Cookies" are small text files a website can use to recognize repeat users, facilitate the user's ongoing access to and use of the website, and allow a website to track usage behavior and compile aggregate data that will allow content improvements.

2. Uses of Information Collected
We use Contact Data to send you information about our company or our services, or promotional material from some of our partners, or to contact you when necessary. We use your Financial Data to verify your qualifications for certain services and to bill you for services. We use your Demographic Data to customize and tailor your experience on the Website, displaying content that we think you might be interested in and according to your preferences.

3. Sharing of Personal Information
We share Demographic Data with advertisers and other third parties only on an aggregate basis. Financial Data resulting from credit card or checking account debit transactions will be directed to our vendors for transaction processing.

4. User Choice Regarding Collection, Use and Distribution of Personal Information
You may choose not to provide us with any Personal Information. In such an event, you can still access and use much of the Website; however you will not be able to access and use those portions of the Website that require your Personal Information. If you do not wish to receive information and promotional material from us or from some of our partners, you may email us at customerhelp@texasgasservice.com.

5. Confidentiality and Security of Personal Information
We recognize the trust you place in us when you give us Personal Information. Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless such disclosure is necessary to: (a) comply with a court order or other legal process; (b) protect our rights or property; or (c) enforce our Terms of Service. Your Personal Information is stored on secure servers maintained by us and our vendors that are not accessible by unauthorized third parties. We provide you with the capability to transmit your Personal Information via secured and encrypted channels if you use a similarly equipped web browser.

6. User Ability to Access, Update and Correct Personal Information
If at any time you want to know what Personal Information we hold about you or wish to change Personal Information that is inaccurate or out of date, please email us at customerhelp@texasgasservice.com.

7. Other Limits to Your Privacy
The Website contains links to other websites. We are not responsible for the privacy practices or the content of such websites. We may also make chat rooms, forums, message boards, and news groups available to you. Please understand that any information that is disclosed in these areas becomes public information. YOU SHOULD EXERCISE EXTREME CAUTION WHEN DECIDING TO DISCLOSE YOUR PERSONAL INFORMATION IN THESE AREAS.

8. Viruses
We use appropriate commercially available anti-virus software in an attempt to ensure that this Website does not contain or carry viruses. However, due to the rapidly developing nature of viruses and the Internet, we strongly recommend that you employ similar anti-virus software when accessing the Website. We make no warranty that the Website or email correspondence is free from such viruses.

9. Privacy Protection for Children Using the Internet
The Website contains energy-related information that may be of educational interest to children. We do not seek to gather personal information online from or about persons under the age of 13. We do not solicit or collect customer identifiable information targeted at children. We encourage all children and young teens to always seek consent from their parents before providing any information about themselves or their household to ANYONE on the Internet.

10. Updates and Changes to Privacy Policy
We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on the Website. Any such change, update or modification will be effective immediately upon posting on the Website.

 


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